The work we do at RESULTS.com gives us the rare privilege of being able to study thousands of businesses, working closely with them to identify the right goals and approach to developing a successful business strategy. We observe what works, and what doesn’t work in the real world, across a variety of industries. By having…
By working closely with our clients, we’ve identified a real need for companies to set, manage & measure customer service KPIs. All too often we’ve found that customer service teams could be doing far better than they expected or, they’re just not getting the credit they deserve.Customer service is a very broad subject, and the…
They also believe that marketers are not focused enough on results to drive incremental growth. My observation is that most companies seem to have a pretty good handle on the sales function of their operating model. They track things like appointments, meetings, orders, and conversion rates in their CRM (Customer Relationship Management) systems, and it…